Ya’ll, I’ve got a great story to tell you today. When the Ninja brand of smoothie blenders came on the market, I kinda thought the brand seems sketchy. Like Ronco or some fly-by-night “As Seen on TV” company. You know…QVC or HSN caliber. Not that there’s anything inherently wrong with that, but the brand screamed cheap plastic junk from China. I bought one of the blenders and was pleasantly surprised by the quality. Then, in 2015, they launched their first coffeemaker. As it turned out, we needed a new coffeemaker at the time. Again, it was really good quality.
Since then, I bought one of their air fryers and a food processor…all good quality. About three years ago, a friend of Mr. FixIt’s called at Christmas to say he’d been working part time at Kohl’s and he could get us their friends and family discount on anything they carried. Our pots and pans were on their last legs, so I hinted to Mr. FixIt that a new set of pots and pans would be an awesome Christmas present. And they were under the tree come Christmas morning.
They were awesome. I especially liked the ten year warranty. Being non-stick, I was afraid the coating would come off quickly but I was pleasantly surprised when month after month, the pans continued to be rock solid. A couple of months ago, I notice a small bubble in the coating on one of the saucepans. I checked the other one more closely and sure enough, it also had a couple small bubbles. A few weeks later, I could tell the coating was beginning to slough off, so I called customer service at Ninja Kitchen.
I spoke to a helpful gentleman who actually put me on a video chat and had me show him the bottom of the pans and agreed that was covered under the warranty and he would send me the 2.5 quart and the 1.5 quart saucepans. In less than two weeks, I received a box from Ninja, but it was the 3.5 quart saucepan…bigger than the one I used most often. Then yesterday, I received a 5 quart sauté pan which is a skillet with straight sides. Both wonderful pans, but not the saucepans I needed replaced.
I made another call to Ninja customer service and explained that I had received two pans, but they weren’t the one’s I needed and could she help me. She pulled up my warranty claim and saw the original request then she searched her computer for the 2.5 and 1.5 quart saucepans. She found the 2.5 but the 1.5 could take 4-6 weeks before they could get one to me. I told her that was fin…I understood they are a big company and I was willing to wait.
I was shocked when she said, “No, you need your cooking pans and since we cannot get the 1.5 quart to you in a timely fashion, and the two pans you received were wrong, I’m just going to send you a whole new set!” Hokey smokes! That’s a $300 set, plus the sauté pan at $130 and the 5 quart saucepan which is probably around $90. Now THAT’S good customer service!!!
Mr. FixIt said I’m going to have a boat load of pots and pans. He’s right! I may need new kitchen cabinets! Nah…not really. I just need to get rid of several old pans that I don’t use. That’s for another day. I just wanted to tell you all what a great job Ninja did for us. In a world where so many people do nothing but complain, I wanted to tell you about a big company that takes customer service seriously. And that’s good news!
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”The Lord is my shepherd; I shall not want.“
Psalm 23:1 ESV